Questions?
We are very happy to answer any questions you may have about something you see on diyguitarshop.co.uk or an item up for auction on ebay UK. Please email us if you wish to purchase something on this site or need more information before you bid. Mutual satifaction with the purchase is the goal!
Payments...
We accept Paypal, Credit Cards (also though Paypal) and Postal Money Orders. Once the funds have cleared or the money order is cashed, the item will be dispatched to you ASAP! Did we mention that we LOVE postal money orders?
Shipping...
Royal Mail First Class is our standard for small parts. For heavier and/or larger items we use Parcelforce or DHL. Your item will be packed very well in anticipation of a bumpy journey to your door. Insurance is recommended and or included for every item because one never knows exactly how bumpy that journey could be! Most items will ship within 2 days from receipt of payment. Kit purchases may take a bit longer, especially in the case of Workshop Services and customisation. Transit time for UK Mainland shipments is generally 24 to 48 hours. International shipments range from 2 to 5 days depending on carrier. If you require your parts ASAP, please let us know and we'll do our best!
Returns...
"New" items are described as such and are returnable within 14 days of sale. The item must be in sell-able condition as sent to you. You must return the item to us in its original packing. Your item will be inspected before any refund is given.
"Used" items are described as such and are sold "AS SEEN " and are not returnable. So, please ask any and all of your questions before you purchase or bid! |
