Terms and Conditions
Making A Purchase
We accept Paypal, Credit Cards (also though Paypal) and Postal Money Orders.
If you wish to pay with a Postal Money Order: We are happy to accommodate PMO customers. We recommend emailing us with your list of desired products. We will respond and provide you with a final total and confirmation of your order. Once we have sorted out the details, we will provide you with instructions for Posting us the payment. Once the PMO has cleared, your order will be shipped.
If you wish to pay by credit card or Paypal: We aim to keep our website as simple as possible, to make your experience of shopping with us easy. All you need to do is browse our store and add any items you want to buy into your trolley. When you have finished selecting your products, select "View Trolley" or toggle over to the Paypal/DIY Guitar Shop "Shopping Cart" page which was automatically created when you added your item(s). When you are finished revieing your Shopping Cart, simply click on the "Proceed to Checkout" button
You will then be automatically forwarded on to Paypal, where you will be have the opportunity to pay by one of the listed credit cards or through your Paypal account, if you have one.
When your order is placed you will receive a confirmation email acknowledging this. Payment for all goods is taken automatically but we still reserve the right not to fulfill any orders received. This is to protect us in case we have inadvertently under-priced goods, a mistake has been made in pricing, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. In the event of this happening and the order being cancelled a refund would be made.
Shipping & Handling
Postage rates for delivery within the UK are calculated relative to the weight and/or dimensions of the packed item(s). Additional postage will be required for International/Overseas orders. We will contact you with the specifics after we receive your order.
Delivery Schedule
We begin working on your order immediately and if all products are in stock we will post them out within 5 working days. We send most of our small orders first class using Royal Mail. Our larger orders are sent using Parceforce or couriers. International/Overseas orders can take longer. When an order is sent with recorded delivery, by signing for this package you accept liability.
Back Orders
If your item is not in stock, we will back order for you. If you would rather not wait for your order, simply e-mail us to cancel any back ordered items.
Tax Charges
We are not VAT registered. If relevant, any import/export taxes will be discussed on an individual basis.
Credit Card Payments
We accept card payments made by Visa, Visa Debit, Mastercard, Solo, Maestro and Visa Electron and American Express.
Our credit card payments are processed through Paypal. It is not necessary for you to have an existing Paypal account nor is it a requirement for you to set up a new one. You can be completely secure in the knowledge that nothing you pass to the Paypal servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. International orders will be converted automatically into Pounds Sterling by your credit card company.
Please Note:
Payments for orders are taken immediately via Paypal. In the unlikely event of their being a problem with your order, a discussion with you would be had and a refund would be offered.
We can also take payments using other methods such as cash or baccs but these would need to be discussed over the phone and payment would need to be cleared before goods were dispatched. By using these alternate methods you automatically agree to our terms and conditions.
Guarantee
All products sold are brand new, unused unless otherwise noted. We do not sell second hand or used products unless clearly specified otherwise and no items are sent out on a "trial" basis.
Disclaimer
Whilst every effort is made to ensure that all prices and product details shown on this web site are correct and up to date, this cannot be guaranteed as availability of products and information from suppliers and manufacturers changes from time to time. In the event of this happening we would contact you to discuss further.
If you have any questions about any product shown on this website, please ask.
Reaching Us
You can contact us by phone on 02081232738 or email us at info@diyguitarshop.co.uk. You can also write to us at:
DIY Guitar Shop
12 Mount Park Road
Pinner
Greater London
HA5 2JR
UK
Please note: This address is for postal enquiries and returns only. No goods are held at this location.
Returns Policy
We at DIY Guitar Shop want you to be delighted every time you buy products from us. Occasionally though, we know you may want to return items.
Under the United Kingdom's Distance Selling Regulations (see Consumer Rights), you have the right to cancel the contract for the purchase of any item unmodified from original "factory" specifications within 7 days of delivery. This applies to most of our products, non-stock goods specially ordered or made to customer specifications cannot be cancelled. (See Special Order Terms & Conditions)
To cancel this contract, you must contact us for a "Return Authorisation Code". Please do this via e mail so we have everything in writing. Once you have this authorisation please package the relevant item securely and in the original packaging and send it to us with a copy of the authorisation e mail so that we receive it within 7 working days of the date that the item was delivered to you. Remember to mark package and/or customs labels with "Returned Goods." For your protection, we recommend that you use a recorded-delivery service with appropriate insurance level.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. For non faulty goods the original postage charge will not be refunded.
Returning Faulty Goods
All stocked products are carefully selected to ensure maximum quality.
With this in mind, it is very rare for any item to need to be returned to us. If a product is found to be faulty due to a defect this is normally covered by the manufacturer's own warranty (usually offered for 12 months maximum).
If a product is incorrect or faulty then once we have received the returned package we will inspect and by default we will replace with an identical or similar item (with your agreement). We will also cover the costs of postage for this product. All returned items are the responsibility of the customer until received by our company, therefore for your protection we recommend that you use a recorded-delivery service with appropriate insurance level
If you have any questions about our products or Terms and Conditions, please email us. |
